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Product return


Return Policy

Tool-market.gr, supporting E-commerce, enables you to enjoy the privilege of direct contact with the products it has on your computer screen quickly and easily through the fullness of the descriptions you post on its pages.
Wanting to highlight the benefits of using the internet on our everyday markets below, we provide the terms and conditions for returning defective or non-defective products.

Product Returns due to delivery error

In all cases in which other than sold, by type or quantity, or missing property previously agreed in writing with the COMPANY, the customer returns the products for inspection and error. In this case, the return of the products to the company as well as the cost of returning to the customer, shall be borne by the COMPANY provided that the return proposed by the company is respected.

Returns of defective products

  • If the product is found to have a manufacturing defect if it is certified by an authorized repairer who provides the warranty of good functioning or if the Company itself provides the guarantee of good functioning directly, the following shall apply:
  • The warranty is given for a limited period of time as stated in the product's analytical features. At the end of this period or repair, replacement of the products is possible with an extra charge upon agreement with the customer.
  • The return of the product to be replaced should be done with all the documents accompanying the product (eg DAT, Retail and so on) and full packing. If a defect is discovered later delivery and packaging does not exist or also if the packaging of the product was received by the distributors upon delivery of the article, the packaging of the product is not required.
  • The return of the products will take place either through the company's personal and transport means or by courier. In the case of courier returns, the customer is charged with shipping costs to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product.
  • After returning the products, the defect mentioned by the customer is checked and then communicated with him to inform him of the results of the inspection.
  • If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled if the product can not be repaired within a reasonable time and the COMPANY can not find another product of corresponding or better characteristics or equivalent value for the replacement . If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in the case of debit card payment the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided according to the contract it has concluded with the customer without any liability of the COMPANY . THE COMPANY following this information is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of cash payment, if the customer had opted for the "pick-up" option, it would be refunded to him from any branch of the COMPANY's network. In the case of a bank transfer payment, a bank wire transfer will be made from the COMPANY accounts to the customer.
  • In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Product returns, which are considered defective on delivery (DOA)

  • Product returns, which are considered defective on delivery (DOA)
  • Refunds of products that are considered defective on delivery (DOA) will be accepted within seven (7) calendar days of delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying the product (eg DAT, Retail and so on) and full packaging. In these cases, the following apply:
  • The product is picked up and checked to determine the defect reported by the CUSTOMER.
  • Provided that they have previously been omitted and checked by the COMPANY, the replacement of the item will be made with a new one, or if it is not available with another new product of the same quality and price, otherwise, if the customer does not wish to be replaced, refund of the original purchase to the customer. The refund is made in the same way as the initial payment of the customer to the COMPANY.
  • In particular, in the case of debit card payment the COMPANY will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided according to the contract it has concluded with the customer without any liability of the COMPANY . THE COMPANY following this information is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of a bank transfer payment, a bank wire transfer will be made from the COMPANY accounts to the customer.
  • In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Return of non-defective products - Right of unjustified withdrawal from the customer

CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of delivery (in the case of products), even when there are many products on the same order from delivery and the latter while there is an obligation to deliver products on a regular basis from the delivery of the first. Retirement is subject to the following conditions:

  • This withdrawal is unjustifiable and without any charge and if the item has already been delivered, the customer must return the product exactly in the state he received, with all its parts, the accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for sending the item to him and the shipping costs for the return of the item.
  • The revocation statement is filed in writing or electronically and COMPANY is obliged to send confirmation of receipt of a withdrawal statement as soon as it comes to it.
  • Following the cancellation notice, COMPANY is obliged to reimburse the price received within 14 days of receipt of the products.
  • Return shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
  • The money will be returned to the customer by the same means as the original collection. Specifically in the case of credit card billing as follows: in the event that until the withdrawal and return of the item has been paid to the Company the price of the Bank, the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to an act based on the contract it has drawn up with the client. Following this update, the company is not responsible for the time and manner of execution of the settlement regulated by the aforementioned contract. In the case of bank wire transfer, the refund will also be made by bank transfer to the client's own account.
  • The customer is liable to compensate the company if he has made use of it other than what is necessary to ascertain the nature, characteristics and operation of the goods in the period up to the declaration of withdrawal. The nature, characteristics and operation of the goods should be ascertained on the basis of the information provided on the outer packaging of each product as well as the supplementary information provided by the company and without opening the packaging of the goods and running the good. The company is willing to inform the customer of any question about the nature and operation of the products by providing additional information material electronically or otherwise. In the case of opening the packaging or putting into service of the products their value automatically decreases as the product is characterized as second-hand and the customer has to compensate the company for the reduction of the value of the product. The reduction in value resulting from the opening of the packaging and consequently from the classification of the product as second-hand is examined on a case-by-case basis and is determined by the company and is usually in the order of 20% -30%. COMPANY is entitled to agree with the customer its compensation and by offsetting each other.
  • In the event that the products are returned damaged or incomplete, the Online Shop has the right to claim compensation from the customer, the amount of which will be determined by the condition of the products and unilaterally and unconditionally, wholly or partly offsetting this claim against the customer.

Exceptions to the withdrawal

Can not withdraw to:

  • products which are not suitable for return for reasons of health or hygiene and which have been unsealed after delivery.
  • supply of goods manufactured according to the consumer's specifications.

Safe Products - Warranty Terms

The products offered by the COMPANY are durable products that carry all necessary safety certification. The products are accompanied by written instructions for use (except for simple product use) and a written guarantee of good functioning of reasonable duration, in Greek. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of validity, and the rights provided by the applicable law. The warranty of the device is durable according to the manufacturer from the date of purchase and allows for the free repair of the problem, provided that the following conditions are met:

  • There is warranty for the dealership and proof of purchase of the device.
  • Do not disturb the fixed components of the device (Serial Number -SerialNo.)
  • Do not exclude damage based on the manufacturer's warranty form.
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